Terms of Booking

What are the booking terms?

A non-refundable deposit of £45 per artist or more (any higher amount up to the amount of the full fee) is due at the time of making the initial booking. 

Last-minute Bookings (within 8 weeks)

Under these circumstances, the full fee would be due at the time of booking and would not qualify for any refund if you cancel within this period. If the event is less than 8 weeks away when the booking is actually placed, you will be asked to pay the full fee in advance. This will be treated as a 100% non-refundable deposit, and the booking will be instantly confirmed for you.  If you then cancel, with the event less than 8 weeks away, you will not be entitled to a refund.

Can I book now and pay a deposit later?

We need either a deposit or full payment in order to reserve your booking, subject to contract. We then need full payment within 8 weeks of the event itself.  Without any payment at all, any reservation would be strictly 'verbal' only, and could not be confirmed until a deposit is received.  The deposit is non-refundable.

Of course, if a chosen guitarist is free for your event, and you want to book him/her, they will keep your day marked in their diary for a reasonable period of time whilst you arrange your initial payment. 

So when do I pay the balance due?

Once the booking has been confirmed, the customer is invoiced by the agency for the balance of the fee (the fee quoted less the deposit already paid) about 8 weeks before the event date.

Paying the guitarist

Once full payment has been received by the agency, the artist will also be paid his/her fee by the agency, usually a few days after his/her attendance at the event.  

Who to pay

Please note, payments are not made to the artist 'on the day'.  All payments are made to and from the agency through contracts and invoices.   

If you would like more details, please fill out an enquiry form.

Your right to cancel

We operate a proportional cancellation fee system, based on the notice period provided.

If you have not already paid in full:

You may cancel at any time, in writing, but you will incur a fee for doing so. 

 

 

Notice Period & Cancellation Rates if you have not already paid in full:

 

Notice of 183 days (6 months) or more:                50% of the remaining balance is payable.

Notice of 57-182 days (up to 6 months):               75% of the remaining balance is payable.

Notice of 1-56 days (up to 8 weeks):                    100% of the remaining balance is payable.

 

The notice period is defined as the number of days between the event date and the date that written cancellation is received by the agency (not any date that might appear on the notice).

Cancellations within 6 months if you have already paid the full fee in advance

Under these circumstances, the full fee would qualify for a refund subject to the cancellation notice period below.

If you have already paid in full:

You may cancel at any time, in writing, but you may or may not qualify for a refund.  If you received a standard contract yet have paid in full, these terms below will apply to your cancellation, not the cancellation terms in the contract. (These only apply to amounts still due, i.e. if you have only paid a deposit.)

 

 

Notice Period & Cancellation Rates if you have already paid in full:

 

Notice of 183 days (6 months) or more:  

50% of the full fee paid, less any initial £45 deposit (if paid separately), is refundable.

 

Notice of 57-182 days (up to 6 months):

25% of the full fee paid, less any initial £45 deposit (if paid separately), is refundable.

 

Notice of 1-56 days (up to 8 weeks):  

No refunds will be made.

 

The notice period is defined as the number of days between the event date and the date that written cancellation is received by the agency (not any date that might appear on the notice).

Getting a refund if the artist does not appear

If you have paid in full, your refund will not include any deposit that you may have initially paid, as deposits are non-refundable.

Refunds are given if the artist fails to attend on the day, and thankfully, this is extremely rare.

In many years of trading, this has only happened once or twice.