| | The Booking Process Explained | | The enquiry is received by telephone or through the website 'Get A Quotation' form.The agency and the customer talk briefly through the details of the event and the requirements.The agency gathers quotations from artist who match the requirements, and sends the quotes and the artist information to the customer, along with a booking form.The customers chooses an artist from the details supplied and then sends in the booking form with a deposit or full payment.The customer and the chosen artist are then sent contracts to sign and return to the agency. This formalises the booking and gives a clear schedule of expectations/requests/times/fee, etc.As soon as both contracts are received by the agency, the booking is then formally confirmed to both sides in writing.After this time, the customer and the artist are then put in touch with each other, in order to arrange the specific details of the day between them. The agency still plays an active role, where required, in finalising all the arrangements and stays in touch with both sides at regular intervals during the build-up to the event date. Approximately 8 weeks before the event date, the customer will be invoiced for any outstanding fee.A week before the event date, the agency will contact both sides again to make sure that all the arrangements, directions, times, refreshments, etc. are all in place. Shortly after the event date, the guitarist is paid his/her fee by the agency and the customer is emailed a feedback questionnaire.
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